Appointment PolicyTo allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If an appointment is not available, "drop-off' appointments are available. A drop-off means you could bring your pet at the time that works best for you and board him/her with us for part of the day. (Please note that there is a fee for day boarding.) Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and give you discharge instructions.
Cancellation PolicyOur goal is to keep our appointments available for our patients that need medical attention. For this reason, it is important that we be notified of any cancellations ASAP. (The more notice we have, the more time that gives us to call clients waiting for an opening and allow them to adjust their schedules.) Clients calling after their appointment, or who miss their appointment, will be reminded about our policy. A second missed or "late" cancellation will result in the client being asked to pay a $20 deposit fee when scheduling future appointments which will be applied to their account as a credit toward their next visit. If that next visit is missed or has a “late” cancellation, the $20 appointment credit will then become a non-refundable cancellation fee. We hope you understand the need for this policy and thank you for allowing us the opportunity to take care of your pet's healthcare needs.
Return PolicyJust like with a human pharmacy, products that have left our facility cannot be returned. However, opened bags of dog and cat food may be returned or exchanged because they are guaranteed by the manufacturer.
Patient Arrival PolicyFor your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.
Communication regarding finances is extremely important for good relations between clients and staff. At the time of admission of a pet to the hospital we communicate with the client by giving an estimate of expected fees. Please communicate with us any problem you might have with paying your bill BEFORE the examination of your pet.
We require full payment at the time that services are rendered. A deposit may be required at the time of drop off for hospitalization/surgical procedures and full payment at the time of pick up. For your convenience, we accept cash, Visa, MasterCard, Discover, American Express, and Care Credit.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.