Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If an appointment is not available, "drop-off' appointments are available. A drop-off means you could bring your pet at the time that works best for you and board him/her with us for part of the day. (Please note that there is a fee for day boarding.) Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and give you discharge instructions.Return Policy
Just like with a human pharmacy, products that have left our facility cannot be returned. However, opened bags of dog and cat food may be returned or exchanged because they are guaranteed by the manufacturer.Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.Payment Policy
Communication regarding finances is extremely important for good relations between clients and staff. At the time of admission of a pet to the hospital we communicate with the client by giving an estimate of expected fees. Please communicate with us any problem you might have with paying your bill BEFORE the examination of your pet.
We require full payment at the time that services are rendered. A deposit may be required at the time of drop off for hospitalization/surgical procedures and full payment at the time of pick up. For your convenience, we accept cash, Visa, MasterCard, Discover, American Express, and Care Credit.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.